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Acuity Systems, Inc. | Dallas, TX
 

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Online Strategic Customer Succes Course

Empower Frontline Employees With Effective Problem Solving & Business Development Skills

Is your company suffering from hidden customer care deficiencies?

  • Are you delivering good customer service?

    81% of CEOs believe they deliver a good customer experience, but only 8% of customers feel the same way.

  • Are your customers telling you everything?

    For every customer complaint, 26 remain silent, so unsatisfied customers stay uncovered until it's too late.

  • Does your team get to the heart of the issue?

    Many frontline/customer-facing staff lack the questioning and qualifying skills to get to the heart of their prospect/customer’s needs.

  • How do you stack up to the competition?

    100% of your customers are on your competitors prospects list.

 

This online, 8-week video course will be held every Tuesday from May 22th to July 17th 11am-1pm

 

Each class will focus on a different aspect of customer service/inside selling including:

  • What Do Customer’s Really Want?
  • Boosting Your Comfort Zone
  • Setting Expectations & Control
  • Building Relationships (D.I.S.C.)
  • Crafting Questions
  • Up-Selling & Cross-Selling (PAIN)
  • Understanding Customer Behavior (Transactional Analysis)
  • Dealing With Difficult People

Registration will be limited to 15 Participants
Fill out the form to learn more!

8 Week Online Course

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