Online Strategic Customer Succes Course
Empower Frontline Employees With Effective Problem Solving & Business Development Skills
Is your company suffering from hidden customer care deficiencies?
Are you delivering good customer service?
81% of CEOs believe they deliver a good customer experience, but only 8% of customers feel the same way.
Are your customers telling you everything?
For every customer complaint, 26 remain silent, so unsatisfied customers stay uncovered until it's too late.
Does your team get to the heart of the issue?
Many frontline/customer-facing staff lack the questioning and qualifying skills to get to the heart of their prospect/customer’s needs.
How do you stack up to the competition?
100% of your customers are on your competitors prospects list.
This online, 8-week video course will be held every Tuesday from May 22th to July 17th 11am-1pm
Each class will focus on a different aspect of customer service/inside selling including:
- What Do Customer’s Really Want?
- Boosting Your Comfort Zone
- Setting Expectations & Control
- Building Relationships (D.I.S.C.)
- Crafting Questions
- Up-Selling & Cross-Selling (PAIN)
- Understanding Customer Behavior (Transactional Analysis)
- Dealing With Difficult People
Registration will be limited to 15 Participants
Fill out the form to learn more!