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"In a world of endless look-a-likes, the unique and continuous training, such as you developed for us, is the kind of thing that works!"
Thomas Winter, President, Arrco Playing Cards Co.
Building Customer Loyalty - Read more...
It’s a well-known fact that it costs more to attain new customers than it does to keep the ones you have, but what most customerservice professionals may miss is that there is a much higher value attached to significant increase in word of mouth activity which can lead to great profit and reward for your company.
What Do Customers REALLY Want? - Read more...
Great customer service has often been thought as just being friendly and going above-and-beyond to help customers. and while those are both elements of creating a great customer experience, it only skims the surface.
Customer Retention: Method or Magic? - Read more...
It’s a generally accepted notion that acquiring a new customer is more expensive than retaining an existing customer. Add to that fact a sluggish economy where businesses are scrutinizing budgets and considering alternative suppliers, and it’s easy to understand why it’s important to have a customer retention strategy in place.